Who We Worked For
Dollarama is one of Canada’s largest retail chains. It runs thousands of stores across the country and serves millions of customers. MCA Group supports Dollarama through an ongoing national facilities management partnership focused on the exterior upkeep, maintenance and emergency needs of its stores.
The Problem Dollarama Faced
Running exterior maintenance across a national store footprint creates problems that a single-site business never sees. Dollarama’s challenges fell into four areas.
1. Too many contractors to manage
Each kind of work, such as exterior cleaning, landscaping, recycling and restoration, often meant a separate vendor. Coordinating all of them took time from head office and store teams.
2. Inconsistency across regions
With stores spread across Canada, keeping the same standard of appearance and service quality from one region to the next was difficult.
3. Slow response to the unexpected
When problems came up suddenly, such as flood or water damage, there was no single fast route to get the right help on site.
4. Recurring work without a structure
Preventive maintenance, seasonal upkeep, recycling and sustainability support all needed to happen on a regular cycle. They needed one program, not one-off requests.
What Dollarama wanted:
- A proactive monthly exterior maintenance program
- A consistent look at every location
- One point of contact for all vendor coordination
- Support for recycling and sustainability goals
- Specialty cleaning when needed
- Fast emergency restoration coordination
- Less disruption for store staff
- A model that could scale as the chain grows
How MCA Group Solved It
MCA Group acted as Dollarama’s single facilities management partner, not just one more contractor on the list. MCA Group took ownership of service providers, scheduling, quality control, communication and ongoing maintenance planning, all under one coordinated program.
1. Monthly exterior maintenance program
- Exterior retail cleaning on a set monthly schedule
- Seasonal maintenance and general property upkeep
- Site appearance management so every store presents the same way
- Scheduled preventive maintenance, catching issues before they turn into repairs
2. Centralized vendor coordination
- MCA Group manages the vendor relationships across all trades involved
- Handles scheduling and communication between those vendors and the stores
- Dollarama deals with one partner and one point of contact instead of many contractors
3. Recycling program support
- Coordinates recycling collection services
- Organizes waste management at participating locations
- Supports Dollarama’s sustainability goals
4. Grass cutting and landscape maintenance
- Routine grass cutting and landscape upkeep through the growing season
- Keeps store exteriors tidy and consistent during spring and summer
- Project-based cleaning arranged as specific situations come up
- Handled through the same partnership, so there’s no need to find and vet a new vendor each time
6. Emergency flood restoration
- Coordinates restoration professionals quickly after flood or water damage
- Helps get affected stores back to normal with less downtime and less burden on store teams
How the Partnership Works
| Need | MCA Group’s Role |
| Exterior appearance | Monthly cleaning, seasonal upkeep, preventive maintenance |
| Multiple trades | Manages vendors, scheduling, and communication |
| Sustainability | Coordinates recycling and waste management |
| Growing season | Grass cutting and landscaping |
| One-off needs | Project-based specialty cleaning |
| Emergencies | Coordinates flood restoration |
| Head office | Single point of contact and quality control |
The Result
- One partner instead of many contractors, with less admin work for Dollarama’s head office
- Consistent store appearance across regions through a planned monthly program
- Faster response to unexpected maintenance and water damage
- Less disruption for store teams, who no longer coordinate vendors themselves
- A scalable model that can extend to new locations as Dollarama grows
Who Is MCA Group
MCA Group is a commercial cleaning and facilities services company headquartered at 6021 Yonge St, North York, Toronto, serving businesses since 1993. The company operates across the GTA and Ontario, delivering commercial cleaning, janitorial, specialty, and restoration services, with service available 24/7/365. MCA Group is fully bonded and insured; its staff is trained and background-checked, and it holds WSIB, WHMIS, confined spaces, scissor-lift, and boom-lift certifications. Its work rests on three principles: cost-effectiveness, quality, and professionalism.
Managing maintenance across multiple locations? Get a Free Estimate or call (416) 884-1652.
