Frequently Asked Questions in Medical Cleaning

Yes. We follow Infection Prevention and Control (IPAC) guidelines and Public Health Ontario protocols, ensuring disinfectants are used with proper manufacturer-recommended dwell times for efficacy.

All our disinfectants are DIN-registered with Health Canada, approved for medical environments. They’re safe for use in exam rooms, waiting areas, dental operatories, and multi-patient spaces.

We recommend daily cleaning of all clinic areas, with multiple disinfection rounds for washrooms and exam tables. During outbreaks or high patient volume, we increase frequency.

Yes. We operate overnight or early morning to avoid disrupting clinical operations. Flexible scheduling ensures zero interference with patient care.

All staff are background-checked, vaccinated, WHMIS-certified, and trained in infection prevention protocols, including PPE usage, pathogen control, and patient-safe procedures.

Yes. We supply full COI documents, including liability insurance, WSIB registration, and site-specific endorsements, upon request or during onboarding.

We use colour-coded microfiber cloths, separate mop heads, and dedicated tools for each zone. Our staff follow clean-to-dirty workflows and change gloves/equipment between areas.

Yes. We provide cleaning checklists, signed logs, dwell time documentation, and digital audit trails for compliance, inspections, and accreditation needs.

Yes. We implement enhanced protocols during outbreaks, increasing disinfection frequency and prioritizing high-risk touchpoints using hospital-grade solutions and fogging if needed.

Yes. MCA Group performs terminal cleaning with strict IPAC compliance for minor surgical areas, procedure rooms, and urgent care suites using DIN-verified disinfectants.

We use hospital-grade disinfectants and microfiber systems to clean exam surfaces, including tables, trays, handles, and chairs. Dwell time is tracked, and surfaces are left to dry per protocol.

Yes. We clean dental chairs, trays, lighting arms, and allied health rooms such as physiotherapy, imaging, chiropractic, and lab areas, with adherence to equipment-specific instructions.

Absolutely. We follow OEM guidelines for diagnostic equipment, avoiding harsh chemicals on sensitive probes, screens, and consoles. Cleaning focuses on safe disinfectant compatibility.

Yes. We schedule cleaning to avoid active patient areas, respecting PHIPA-compliance, quiet times, and clinical activities. Staff are trained to respect patient privacy.

Yes. We offer EcoLogo-certified or low-odour disinfectants with hospital-grade efficacy for clinics requiring scent-sensitive or eco-conscious solutions.

We can supply paper products, hand soaps, and sanitizers or use your preferred vendors. MCA Group also offers auto-restocking and tracking.

Yes. We supply our own HEPA vacuums, colour-coded microfiber cloths, and commercial-grade mops. If your clinic has preferred systems, we can use yours instead.

We do not dispose of regulated waste but clean safely around sharps containers and red-bag areas, using PPE and following safety signage protocols.

Yes. Each clinic receives custom SOPs, checklists, QC inspection reports, and optional photo documentation. Reports can be emailed to managers for review.

We start with a walkthrough, followed by a custom quote, SOP setup, trial period (if needed), and scheduled QA inspections. Full service can begin within 2–3 days.

We calculate pricing based on square footage, number of exam/procedure rooms, risk levels (e.g., surgery vs. admin), cleaning frequency, and required documentation.

Yes. We provide deep cleans before inspections, licensing visits, or physician onboarding, including full disinfection, floor care, and dusting of vents, walls, and corners.

Yes. We offer same-day cleaning services for spills, contamination events, or accidents. Our teams are trained for medical-grade emergency cleaning.

Yes. We provide cleaning for multi-site healthcare groups across Toronto, Mississauga, Brampton, Vaughan, Markham, and surrounding areas under unified contracts.

Yes. MCA Group serves clinics across the east and west GTA, including Scarborough, North York, Etobicoke, Durham Region, and York Region.

Yes. Our medical cleaning teams cover Halton, Hamilton, and York regions, including Oakville, Burlington, Milton, Hamilton, Aurora, and Newmarket

Yes. We offer machine scrubbing, vinyl floor waxing, and carpet steam extraction, all scheduled around clinic hours to avoid patient disruption.

Yes. We maintain on-site MSDS/SDS binders, training records, WHMIS logs, and can provide digital copies to your compliance officer.

Yes. Our teams are trained in secure access protocols, including key-holding, alarm procedures, and entry/exit logs as required by your facility.

We offer flexible contracts with monthly or annual terms, all backed by SLAs, KPI tracking, and QA reporting tailored to medical standards.

We can begin within 48–72 hours after a walkthrough. For a quote, please share clinic size, service scope, number of rooms, risk levels, and scheduling needs.

Yes. We have long-standing relationships with physician clinics, dental practices, and diagnostic centres across the GTA and can provide references.

We don’t include hazardous waste disposal, HVAC cleaning, or pest control by default but can coordinate vetted vendors as part of our managed services.